Graham and Kelly performed an excellent facilitation role to bring our strategic planning process to a successful conclusion. It is a time of unprecedented change in the human services and NFP sectors and their advice and insights were of immense value, as was their knowledge of the Catholic Church and Catholic social services.
KB West took the time needed to deeply understand our context, operations, capabilities and opportunities to adapt to provide us with analysis and recommendations that were relevant and insightful. What I found especially valuable was their commitment to working with the diverse staff team, building a collective understanding of changes that would make a positive difference to individual and collective performance.
KB West conducted a comprehensive ‘root and branch’ review of our strategy and operations in the light of significant and rapid changes in the social services sector. Their methodology was robust, transparent and comprehensive. Their recommendations galvanised Centacare’s Board and Executive to adapt its strategy, mission and implement plans which will position the agency well for the future.
So many of the challenges facing agencies like CSSA have had a long genesis and identifying solutions requires not only the usual skills of consultation, strategic thinking and communication, but an in-depth knowledge of the interplay between the challenges facing Church, social services and government. Few know this territory - Graham and Kelly know it very well.
* kb west formerly traded as Lachnic Consulting
Graham and Kelly performed an excellent facilitation role to bring the strategic planning process to a successful conclusion. It is a time of unprecedented change in the human services and not-for-profit sectors and their advice and insights were of immense value, as was their knowledge of the Catholic Church and Catholic social services.
MercyCare is a leading Catholic provider of aged care, family, community, health and disability services, and employs over 1000 staff and 175 volunteers, delivering more than 40 programs and services, from 35 locations throughout Western Australia.
Their methodology was robust, transparent and comprehensive. kbwest’s recommendations galvanised Centacare’s Board and Executive to adapt its strategy, mission and implement plans which will position the agency well for the future. Centacare’s Board Chairperson commented ‘the review was money very well spent’. I wholeheartedly commend kbwest’s services to organisations seeking a genuine, consultative and thorough review of their strategy and operations.
Learn more about our collaborative solutions for NFP Performance
Download Brochure
